Customer Service Representative with Demand Deposit Accounts exp Job in Brea, California US
Customer Service Representative with Demand Deposit Accounts exp
Adecco, the world leader in workforce solutions, has teamed up with a global leader in personal and business finance. Together, we are bringing the power of our human and financial capital to create desirable places for people to work. Adecco has immediate opportunities for Customer Service Representatives with Demand Deposit Account experience with this global leader, located in Brea, CA. Position Details Position: Customer Service Representatives With Demand Deposit Account experience Location: Brea, CA Full-time Hours 7am ? 6pm availability (schedule rotation) Length: 1 year contract to perm Required Skills/Qualifications - 1 year of Demand Deposit Account experience (i.e. Checking and Savings Banking in either Banking or Customer Service experience) - Must type 30 wpm - Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. - Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Strong computer skills ~ MS Office suite - Highly organized, ability to prioritize, and manage multiple projects - A self starter who can deliver in a time sensitive environment - Strong verbal and written communication skills Job Summary/Primary Responsibilities - Highly organized, ability to prioritize, and manage multiple projects - Identifies, resolves and discovers root causes throughout research and analysis to provide solutions to basic and moderately complex requests in a timely manner with error free quality. - Also responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting. - Maintain high standards of internal operational and financial controls to ensure risk mitigation protecting the client and the bank. - This position is within a contact center. - The candidate should have experience answering inbound phone calls from clients. - Solid knowledge of bank systems and navigational skills. - Must be client focused, a team player, communicate crisply and candidly, able to improve processes, drive for results and take ownership to enhance client delight. How to Apply Click on ?Apply Now? to be considered for this position or any other mortgage related opportunities with Adecco. If you have any questions surrounding the application process, please feel free to contact Chris Rinere at christopher.rinere@adeccona.com Highlights of Working with Adecco Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Just take a look at a few of the benefits available to you as a contractor: - Medical Coverage - access to an affordable and comprehensive group medical coverage plan - 401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program - Pay Options/Direct Deposit - we make it as easy as possible for you to get paid - Service Bonus - rewarding employees who make an extended work commitment - Paid Holidays - selected paid holiday, based on accrued hour requirements - State-of-the-art Career Center - training and resources available for all employees - Highly trained and professional staff - Our team cares about you and your career! In addition to the position above, please feel free to look at all Adecco opportunities by visiting www.adeccousa.com . You can also stay up-to-date with Adecco?s opportunities by downloading Adecco?s free iPhone app, the staffing industry?s premiere tool to search for jobs, apply for career opportunities, search for local branches and get the best career news content on the web! Copy and paste this link into your address bar to get started! http://itunes.apple.com/us/app/adecco-jobs/id363736189?mt=8 Adecco is an equal opportunity employer. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.