Customer Service Reps – Immediate Need! $11
Customer Service Reps - Immediate Need! $11-$12/HR
Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job. Randstad is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding a high energy Customer Service Reps This position pay's $11.00-$12.00hourly! Full-time Duration: This is a 183 day temp assignment . (May be extended if there is attrition) Candidates must be available for immediate consideration. Candidates must submit to a background check and drug screening. Job Description: Provide service and information to customers regarding insurance products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.