Customer Service & Sales Specialist II- Newark, DE Job in Newark, Delaware US
Customer Service Sales Specialist II- Newark, DE
Title: Customer Service Sales Specialist II- Newark, DE Customer Marketing-(May 14th Start Date) Location: US-DE-Newark Other Locations: As a Bank of America Customer Service and Sales Specialist, you would be responsible for managing incoming calls from our credit card customers and developing a rapport with them to broaden our existing relationship. Ninety-five percent of the time will be spent over the phones with customers. You would be responsible for optimizing sales opportunities on each call, for example, soliciting balance transfers from competitors, soliciting cash deposits into checking accounts and offering additional credit card products and services. You must achieve monthly sales goals and maintain minimum call standards. Associates utilize negotiation and decision-making skills to determine the most appropriate solicitation for each customer while minimizing fraud and maintaining customer satisfaction; consistently offering solutions to our customers by leveraging account information and effective questioning to identify the needs. Successful candidates are goal-oriented, flexible and possess strong decision-making skills. Additionally, successful candidates have the ability to navigate several computer applications and the judgment to deviate from standard screens, scripts and procedures when appropriate. Extensive training on Bank of America products and services and computer applications is provided. Required skills: * Excellent oral and written communication skills * Ability to work effectively in a multi-task, high-volume environment * Self-motivated and results-oriented * Excellent organizational skills * Strong decision making ability * Ability to persuade and broaden relationship * Problem solving skills Desired skills: * Experience with telephone sales techniques specifically with cross selling * Previous call center experience * Previous customer service experience * Previous retail sales experience * Experience with basic typing and computer skills