Customer Service Specialist Job in Akron 44308, Ohio US
Description:
· Assist other employees in troubleshooting orders that require special handling.
· Interact with customers to handle inquiries, resolve complaints, advise of delays and information necessary to processers, obtain feedback, and ensure continued satisfaction.
· Act as a liaison between production staff and customer.
· Monitor and maintain customer logs, CSR I call and correction logs
· Execute all assignments and CSR related functions with a high level of accuracy, speed, and professionalism
· Maintain logs and files to track all aspects of customer contact
· Perform other related duties as assigned by supervisor
Hours for this position are Monday - Friday, 2nd shift. MUST be able to work this schedule consistently.
Job Requirements:
Ideal candidates will have the following skills and experience.
· MUST have a minimum of 2 years in a call center environment
· Ability to organize and prioritize work
· Strong written and verbal skills, with the ability to communicate with co-workers, clients, and vendors in a professional manner
· Ability to type 35 WPM
· Ability to work well under pressure
· Working knowledge of current computer software packages, with ability to learn new software systems
· MUST be knowledgeable of MS Word, and Excel