Customer Service Supervisor Job in Pearland 77581, Texas US
Amerlux, an international leading designer and manufacturer of architectural grade global lighting solutions, with its outstanding performance and reliability, is seeking the same outstanding performance and reliability in a Customer Service Supervisor for its Pearland, Texas location.
Qualifications/Skills:
The ideal candidate will have a minimum of 5 years Customer Service experience with at least 3 years supervisory experience in a manufacturing environment; Strong technical orientation to understand complex specifications and customers’ products and processes;
Should be able to understand the customer’s technical requirements and work with other departments in meeting customer expectations;
Experience working autonomously and part of a skilled, high performance team;
The capability of developing a good technical understanding of our process and competencies;
Strong communication and interpersonal skills as well as customer relations;
Strong organizational and time management skills;
Strong PC and internet research skills-MS outlook, Excel, PowerPoint;
Bachelor’s degree or equivalent work experience
Lighting Experience a plus!
Intuitive Software a plus!
Responsibilities:
This individual will understand how to supervise and provide support to sales, existing and prospective customers through the execution of expediting requests for pricing, orders, lead times and technical questions, ensure and documenting accurate and complete records and activity. The CSS is also responsible for providing timely and accurate information to customers regarding their orders which would include pricing, scheduled ship dates, expedite requests, order acknowledgment, RMA requests and any additional pertinent information needed by the customer by conferring with planning, production and shipping personnel. The CSS will communicate clearly with internal contacts at all levels of the organization to meet and exceed customer’s expectations. Other duties include:
- Lead and motivate Customer Service team and personnel to meet or surpass objectives; monitor performance levels, and achieve departmental goals;
- Responsible for all modes of sales support and the Order Management lifecycle from quotation through post-delivery; sales quote administration and reporting; monitoring and reporting sales and job bidding activity; work effectively with sales manager(s) to meet the needs of the sales department and external representatives;
- Ensure that all company required margins and profitability are met on quotations and sales orders;
- Direct after-sale service development; manage return goods, customer/representative satisfaction programs;
- Report RGA statistics gathered by customer service and other departments to provide; information necessary to monitor the trends of quality, customer satisfaction, and other information vital to controlling rework and other exposure;
- Coordinate and control the order cycle and associated information systems;
- Ensure customer service policies and procedures are followed, and documented as necessary;
- Manage and analyze system data to produce weekly and monthly reports for management and sales team as required;
- Allocate staff resources according to changing needs. Regularly review the progress of work in the department; ensure timely resolution of issues and manage customer expectations; direct meetings to resolve problem orders and quality problems as needed;
- Work effectively with all internal departments (Production, Purchasing, Engineering, Quotations, Corporate) ensuring all procedures priorities are followed;
We offer:
Competitive salary
Medical and Dental benefits
401k
Advancement Opportunities
Paid time off
10 paid holidays
Quarterly Incentive Bonuses
Interested applicants should submit their resumes and salary history/requirements to lkleine@amerluxexterior.com . Please visit our website at www.amerluxexterior.com .