Customer Service Supervisor Job in San Diego 92111, California US
PacTrust Bank is the place to stash your cash or to get a loan. We're also the place for a great banking career!
PacTrust Bank has been in continuous operation as a successful financial institution serving our community for over 70 years. The Bank currently operates 11 branch office locations in the greater metropolitan areas of San Diego, Riverside and Los Angeles counties, California, including our newest branch in Century City, and additional offices in Santa Monica and Tustin expected to open during the 1st Quarter of 2012.
We are currently looking for our next Customer Service Supervisor to join our team in our San Diego, CA (Clairemont Mesa) office. The Customer Service Supervisor is responsible for supporting the Branch Manager and Branch Service Manager or Customer Service Officer; ensures branch operational activities run smoothly and efficiently; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. This position is required to be fully knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members. The Customer Service Supervisor may perform limited supervisory duties in the absence of the Branch Manager, as well as other capacities as appropriate.
Some of the Customer Service Supervisor duties and responsibilities include;
· Supports the Bank’s philosophy of Building Excellence; promotes the corporate culture through coaching, guidance, and staff motivation.
· Supports the Branch Manager, Branch Service Manager, and Customer Service Officer; ensures branch operational activities run smoothly and efficiently.
· Performs limited supervisory duties of branch staff.
· May sign as the second signatory on Bank Official Checks.
· Assists the Branch Service Manager or Customer Service Officer with the operational compliance within the branch including, but not limited to, teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to Bank policies and procedures.
· Works with staff to ensure excellent customer service.
· Performs daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures.
· Works with facilities to keep branch in proper repair and to ensure compliance with health/safety guidelines.
· Monitors supply ordering.
· Approves wire transfers up to designated limit, provides supervisor overrides, and approves check holds.
· Researches and resolves cash differences.
· Backs up new accounts and teller line as needed; possible Notary.
· Coordinates with Branch Service Manager or Customer Service Officer regarding responses for independent third party and regulatory audits of the department; ensures deficiencies identified from such audits are corrected.
· Plays a positive role in the department through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
· Operates computer terminal to process advanced operational duties, approve wires, and resolve problems within given authority.
· Answers telephones, answers questions and directs callers to proper Bank personnel.
· Assumes responsibility for various job duties in the absence of staff members or in overload situations.
· Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
· Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
· Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values.
· Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
Qualified applicants should meet the following requirements;
· 2 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
· Intermediate experience, knowledge and training in all operational activities and terminology.
· Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
· Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
· Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
· Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 5 or more employees.
· Some knowledge of human resource and labor laws and policies.
· Intermediate skills in computer terminal and personal computer operation; intermediate typing skills to meet production needs of the position.
· Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent.
· Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
· Ability to work with no supervision while performing duties.
· Ability to lift and carry a minimum of 25 pounds.
Are you good enough to join our team? Our customers expect the best service, and for that we must have the best employees. If you are energetic, enthusiastic, and fun-loving, PacTrust Bank is the place for you. For those of you who can make the cut, you'll have a great time, doing what you like, working for a great company.
PacTrust Bank has fantastic career opportunities for talented, friendly and service-oriented people. We offer a stimulating work environment, opportunities for advancement, competitive salaries, a bonus incentive program, and an excellent benefits package. PacTrust Bank is an Equal Opportunity Employer. (EOE/M/F/D/V)