Customer Service Support – Contract Renewal
We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring.
Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that.
automation control • building technologies • energy power • financial services • hearing solutions
industrial solutions • information communication • lighting • medical solutions • transportation • water technologies
Siemens is an equal opportunity employer encouraging diversity in the workplace.
Customer Service Support - Contract Renewal - Lowell, MA
Company: Siemens Industry, Inc.
Division: SII - WT - Services
Location: MA - Lowell
Req ID: 107846
Position Title: Customer Service Support - Contract Renewal - Lowell, MA
Experience Level: Entry Level
Education Required: High School Diploma
Travel Required: No
Company Description:
Siemens Industry, Inc. is the U.S. affiliate of Siemens’ global Industry Sector business—the world’s leading supplier of production, transportation and building technology solutions. The company’s integrated hardware and software technologies enable comprehensive industry-specific solutions for industrial and infrastructure providers to increase their productivity, sustainability and profitability. The Industry Sector includes six divisions: Building Technologies, Industry Automation, Industry Solutions, Mobility, Drive Technologies and Osram Sylvania. With nearly 204,000 Siemens Industry Sector employees worldwide, the Industry Sector posted a worldwide profit of $4.7 billion on revenues of $47.3 billion in fiscal 2010. www.usa.siemens.com/Industry
Job Description:
Siemens Industry, Inc. has an opening in our Customer Service Support located in Lowell, MA. Supporting our Water Technologies Business Unit. This position will be primarily responsible for supporting contract renewals and providing outstanding service to our existing customer base. Other responsibilities include:
*Using standard procedures, responsible for the successful renewal of all expiring contracts within the renewal cycle for assigned territory
*Generates renewal letters to customers ensuring appropriate increases are accurately calculated
*Follow up with customers that do not respond within designated time frame
*Maintain accurate files and develop tracking spreadsheets for monitoring and reporting purposes
*Communicates to applicable managers on pending contract status
*Performs general clerical duties including operating an order processing system via computer terminal, processing forms, investigating and maintaining records and filing, as well as other tasks as requested by management
The qualifications this individual will have include:
*High School diploma or equivalent
*2-5 years experience in a similar Customer Service Support role within a manufacturing or service-related industry
*2-5 years experience with contract management
*SAP experience, although candidates with working experience on a similar business enterprise system will also be considered
*Strong Microsoft Office (Word, Excel, Outlook) experience
*Excellent customer service and telephone skills
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