Customer Service Team Lead

Customer Service Team Lead - Mail/Scanning

Pitney Bowes Management Services (PBMS) provides on-site and off-site outsourced mail, print and document management solutions to the Fortune 1000, American Legal 200 (PBLS) and Federal Government agencies. PBMS is a division of Pitney Bowes Inc., a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 33,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $5.6 billion. More information is available at www.pb.com and http://www.youtube.com/pitneybowesinc . Key responsibilities include: Coordinate work for Customer Service Associates Run mailing and scanning equipment Sort mail and parcels Shipping and receiving ID mail by type, scanning documents to forward mail electronically Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews Lift large bundles of mail, overnight packages and shipments Handle time-sensitive material Perform duties and special requests as assigned by management Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs and measurements Ensure the highest levels of customer care Ensure adherence to business guidelines, safety security procedures Responsible for all aspects of equipment; make appropriate equipment recommendations Provide constructive feedback and recognition to team Support financial results by minimizing site waste and rework With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. This is a short-term position with Pitney Bowes, for a maximum of two years . "All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply." Qualification PBMS is currently seeking Customer Service Team Leader who are customer service oriented and career-minded; and, who are able to work in a fast paced production environment in Tampa, FL. The successful candidate must be able to demonstrate the following qualifications: High school diploma or equivalent (GED) preferred 2 years experience coordinating/deploying employees required Minimum of 1-year customer service related experience required Ability to operate a Imaging/scanning equipment Post office, Mail or previous Shipping/Receiving experience required Ability to communicate both verbally and written with customers and company personnel Ability to effectively work individually or in a team environment Ability to handle multiple projects simultaneously Strong organizational and administrative skills required Ability to meet employer's attendance policy Computer proficiency in email environments, MS Word/Excel Heavy Lifting Ability to adhere and administer companies policies and procedures Standing for long periods of time Significant walking Willingness to work overtime if needed Willingness to submit to a pre-employment drug screen and criminal background check Additional Info Minimum Age 18+ years old Job Industries Customer Service