Location: Krakow, Poland

Responsibilities:

• Lead and manage a team of 12-16 members to achieve service level agreements and service performance indicators
• Ensure Customer Master Data Quality Control in place on routine work basis, Control Report is reviewed and control documentation maintained
• Responsible for 'set up and amend Customer master data process' and the 'Control Operating Procedures' within the CSC
• Manage and Monitore the Mainline Billing Administrator Team Activities
• Responsible for compliance to Streamline, by ensuring that team members are operating in accordance with the agreed module procedures/ ways of working and in line with the agreed customer promise/ offer book
• Act as an escalation point for customer disatisfaction relating to the individual promises and commitments made to the customers
• Plan and conduct structured coaching sessions

Requirements:

• Knowledge of Order to Cash process
• Minimum 4 years of Customer Service related experience
• Very good Italian and English
• Demonstrate coaching and leadership skills to be able to motivate staff and ensure a customer-focused culture and team spirit
• Ability to manage multiple priorities and interfaces
• Passion for the customer
• Competence in problem solving and decision making
• Working knowledge of Customer Service Technologies which includes ERP systems and other IT applications
• Demonstrate commercial awareness - ability to manage budgets and reduce operating costs
• Demonstrate strong time management skills enabling flexibility to respond to urgent customer needs

Benefits:

• Interesting work in international environment
• Attractive salary and bonuses
• Medical care and individual life insurance
• An unique opportunity to take part in interesting and professional trainings and to plan your own career path
• Sports programme facilities e.g. Multisport Benefits Card, our own gym and own volleyball and football teams
• Good atmosphere at work and comfortable working environment: own canteen and a few "relax rooms"