Customer Service Team Manager Job in Reigate Rh2 7Ru

Our lovely client in Reigate is seeking a Team Manager to join their organisation.  Great role for someone who has worked within a customer service enviornment, managing and developing staff.

Job Description

  • To be accountable for the recruitment, motivation, coaching, training development for a team of up to 10 staff, ensuring adequate staffing levels and training, so the necessary resources are available to meet agreed standards of performance.
  • To actively monitor delivery against required targets and standards. Taking a proactive approach to exceed service delivery levels or initiate recovery where appropriate. Work to relevant service standards and key performance indicators
  • To be accountable for the recruitment, training, coaching, development, motivation and performance of the team 
  • To maintain own professional development, technical knowledge and leadership skills to facilitate leadership by example 
  • To identify training needs through ongoing observation and by conducting regular monthly performance management reviews. Undertake and deliver the coaching, training and development of team members so that skills and knowledge are measured and developed. e.g. 1:1 developmental coaching and team-based training as appropriate to ensure ongoing competence is maintained and enhanced. Identify when alternative training solutions are appropriate and arrange, in conjunction with HR/Training, as required 
  • To carry out regular monthly reviews for each team member, ensuring all individuals have personal development plans and SMART objectives 


Person Specification

Qualifications 
Required 
GCSE minimum B grade or above in Maths and English 
Desirable
Degree or professional equivalent e.g. CF1, CF4, FA2 etc 
Skills and Knowledge 
Leadership and influencing skills 
Excellent interpersonal and communication skills 
Customer and sales focussed 
Ability to work as part of, and develop effective teams in order to deliver results 
Resilient and able to adapt, and work hands-on when required 
Ability to assimilate Management Information to identify trends/resource requirements/areas for improvement 
Highly organised with a high level of self-motivation and enthusiasm to succeed 
Experience 
Required 
Proven track record of success in a management role with responsibility for managing teams of at least 8 people in the delivery of service excellence and staff development 
Desirable 
Financial services background ideally in a pensions or life company