Customer Service Trainer Job in New Hope, Minnesota US
Customer Service Trainer
Position: Customer Service Trainer Location: New Hope, MN Job Id: 137 # of Openings: 1 Customer Service Trainer New Hope, MN We are looking for a dynamic and professional individual to join our team in New Hope, MN. We are growing rapidly and looking for talented people to join our team! Multiband is seeking a reliable, professional individual to be a Trainer in our New Hope Office. The Trainer will be well versed in all aspects of our call center and assist in training both new and existing associates to enhance the current quality practices and efficiencies of our call center. This will be done using a mix of quality assurance reviews, side by side learning, and classroom style sessions. Multiband is a growing, NASDAQ-listed company engaged with a vast and growing array of technologies including renewable energy, wireless infrastructure, electrical power systems, digital signage, satellite installation and service, commercial audio/video solutions, hospitality IPTV, and VOD systems. We value our team and are committed to helping associates advance within the company. Additionally, we promote a style of leadership that emphasizes coaching to help all of our associates perform to the best of their ability. Multiband is proud to offer a competitive compensation package including: Pay at or above industry standard depending on experience Health, dental, vision, life, and disability insurance Employee Assistance Program Health Advocate service Tuition Assistance Program 401K Leadership and Service Excellence training opportunities FREE DIRECTV! Much, much more! Requirements: Must possess a Positive Attitude Excellent written and verbal communication skills Previous training experience High level of proficiency in Microsoft Office software including Outlook, Power Point, and Excel Organized, detail-oriented, and able to work with limited direct supervision Position also requires maintaining confidentiality of company materials A minimum of Associate's degree or equivalent leadership experience required Must be able to pass pre-employment drug screening and background check Responsibilities: Work in a side by side relationship with new customer service representatives Conduct training for new associates and ongoing training for the customer service team Function as a resource for customer service representatives when they have questions on policies and procedures Monitor and evaluate a designated amount of calls for all customer service representatives Review and provide feedback to the customer service representatives on a monthly basis and as needed Assist in developing new and ongoing training material, as well as, the knowledge base Must assist by taking calls as requested by Training Manager Provide quality assurance call monitoring to the customer service team. Ensure notices of DIRECTV promotions and important information are sent company wide. Completing additional duties and responsibilities as assigned. If this sounds like the opportunity for you, click the apply button and send us your information. A member of our staff will contact you shortly to get your new career started! *CB