Customer Service/Call Center Manager Job in Northbrook 60062, Illinois Us
Description:
Volt Workforce Solutions is searching for an experienced call center leadership professional to join a growing Fortune 500 organization in the northern suburbs. This individual will be responsible for overseeing the call center and providing operational leadership. Responsibilities will include: managing the customer service call center including 4 direct reports at the supervisor level, improving call center operations through analysis and reporting, review and analyze call center metrics and reporting, and working with senior management.
Volt has been serving some of the nation's strongest companies for over 60 years. We have a talented and upbeat staffing team focused on the quality of your career. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. We are a Six Sigma company that also offers many direct hire, full-time positions.
Requirements:
Bachelors Degree and 7-9 years of call center management experience in a customer service environment. Strong leadership experience within a call center including improving operations and day-to-day activities.
Volt is an equal opportunity employer.
Location: Northbrook, IL
Type: DIRECT
Duration: Direct
Pay Rate: 60,000.00 - 70,000.00 DOE
Contact:
Volt Workforce Solutions
Volt Workforce Solutions
311 S. Wacker Dr., Ste. 2300
Chicago, IL 60606
PH: 312/994-6555
FX: 312/845-9075