Customer Service/Material Planner Job in Sutton 01590, Massachusetts US
Atlas Box Crating Co., Inc. is a dynamic and innovative packaging manufacturer located in Central Massachusetts and we have moved into our new World Headquarters in Sutton, MA. We are always looking for passionate, motivated and dedicated individuals to join our TEAM and be a part of our future.
Summary: Provides a centralized focal point and single point of contact for customers, suppliers and Atlas sales/onsite personnel by performing all tasks and activities related to customer service, sales support, order processing, inventory management, material resource planning, raw material and component part acquisition, work order initiation, production scheduling, warehousing, and distribution to enhance overall customer satisfaction levels by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Establishes and maintains positive and ethical relations with customers and suppliers on behalf of the company.*
- Leverages ERP System capabilities within the Sales Order, Purchase Order and Inventory Management modules to efficiently process those transactions related to procurement, order processing, inventory management, initial production scheduling, costing and pricing in a timely and accurate manner.*
- Enters Sales Orders and Purchase Orders immediately to reflect and record real-world events, ensuring 100% accurate in regard to customer, supplier, quantity, sell, cost, item, date, warehouse and delivery expectations.*
- Sets up and maintains inventory items in the ERP System according to established procedures and periodically updates information to maintain constant accuracy and financial integrity at the item, warehouse, customer and vendor level, including but not limited to Status, Cost, Sell, Class, SPL, PPL, Replenishment Method, MinMax, etc.*
- Requisitions materials and services as needed to support operational needs and just in time philosophy.*
- Helps ensure that acquisition costs are competitive, fair and support overall profitability goals and objectives.*
- Expedites as needed to facilitate on-time delivery of inbound materials in support of operational business needs and forecasts.*
- Works with Customer Service Supervisor and Manager and other Company Management to establish, manage and maintain inventory levels that are consistent with defined quote parameters, historical sales performance, and future forecasts using established replenishment procedures e.g. MinMax to satisfy both operational objectives and financial targets.*
- Maintains and updates items, purchase orders, sales orders, work orders, etc. to ensure ERP System integrity and accuracy, avoiding discrepancies.*
- Stays up to date on ISO Operating Procedures and Work Instructions, ERP System capabilities and established work practices as relate to SO, PO and IM by using utilizing Sage University Online, MAS500 Online Help System, and User Guides to efficiently and effectively record transactions and complete work assignments*
- Researches and resolves any and all questions or issues that might affect our ability to manufacture or deliver product as promised by constantly monitoring in-stock position, expediting inbound orders, re-prioritizing workload and (if required) working with customers to re-schedule orders.*
Education/Experience:
Associate’s degree from accredited two-year college or university; and one to three years related experience and/or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully, an individual should have a working knowledge of Microsoft Office including Outlook, Internet Explorer, Excel, Powerpoint, Word and Access; proficiency in MAS500 or similar ERP System, especially in regard to Inventory Management, Sales Order, Purchase Order and Work Order processing.
We offer excellent benefits including health, dental, life, STD, LTD, EAP, FSA, 401K, vacation and personal time and paid holidays!