Customer Service/Operations Coordinator

Company Description
At C. H. Robinson Worldwide, Inc. we have roots that run deep and far. CHRW got its start in 1905 as a small produce broker. Today we are a Fortune 500 company headquartered in Minneapolis, MN with 5,700 employees in over 200 branches worldwide. CHRW is North America's largest third party logistics (3PL) company, as well as the world's largest marketer of fresh fruits and vegetables, with operations in the United States, Canada, Mexico, South America, Europe, and Asia. C.H. Robinson's unique corporate culture continues to lead and define the logistics industry. With gross revenues over $5.7 billion and an annual growth rate exceeding 15% per year, we recognize that success is based on innovation. Over our 100-year history, we've developed strong relationships with customers and carriers across the globe. Our strength lives in all of our people, who have extended our tradition of service and integrity to companies in every location and situation, and who take pride in making us one of the most resilient resources in the transportation industry. The energy that resonates from our office is electric. We stride confidently forward in our quest to effect positive change, develop innovative technology and provide exceptional services.

Equal Opportunity Employer
C.H. Robinson Worldwide, Inc. EOE

Position Description
The Operations Coordinator position is an integral part of a successful sales team in our branch offices. This position ensures operational excellence by supporting both internal and external customers. The main focus of this position is to assist the sales team with managing carrier information and ensuring the accuracy of load information within our systems.

Responsibilities
The responsibilities for this position include:
- Customer and carrier follow-up
- Answer incoming calls
- Schedule appointments
- Dispatch loads
- Audit load information
- Complete customer requests

Required Qualifications
The required qualifications for this position include:
- Ability to follow customer's individual guidelines
- Effective communication skills
- Strong customer service skills
- Attention to detail and accuracy
- Ability to multi-task
- Decision making and problem solving skills
- Ability to prioritize and manage time
- 2 years of Operations or Customer Service experience
- High School Diploma or Equivalent

Preferred Qualifications
The preferred qualifications for this position include:
- Previous industry experience

Benefits
We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company.

Equal Opportunity Employer
C.H. Robinson Worldwide, Inc. EOE

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1416819-1789-9272