Customer Solutions Consultant Job in Long Island 10001, New York Us
One positive thought inspires another - and yet another. Until you and your team have found a better way to achieve an important goal. That's how we approach our work at Bell and Howell, where we create programs, machines and services for every aspect of the direct-mail process from concept through actual mailing.
SUMMARY:
Provide Software Solutions Consulting to meet the needs of a high end customer or small set of customers. Provide on site consulting and support to high end customers. Provides system consulting, analysis, requirements gathering, design, process flow, project management, support and other customer facing activities relating to the company provided solutions to a specific/designated customer or small customer based.
SKILLS AND ABILITIES:
- Provide project leadership for a range of large complex new system design, systems maintenance, enhancements, projects and integrated vendor software packages
- Estimate system costs, schedules, design and program resources
- Coordinate, control, monitor and control analysis and resources and costs
- Discuss, plan and expedite projects
- Review and resolve complex system problems
- Develop and review customer requirement/system specifications documents
- Develop new system solutions to customer business challenges
- Determine and communicate required system function, logic process and flow
- Troubleshoot customer application issues and business use scenarios
- Project management, budgeting and cost control procedures and methods
- Apply both creative and practical approaches in complex development projects
- Well developed oral, business and technical report writing, interpersonal communication, teamwork and analytical skills.
- Knowledge of application systems, mainframe, mid-range and PC based operating systems, and departmental and ISO 9000 quality standards and documentation procedures.
- Well developed oral, technical and business report writing, interpersonal communications and teamwork skills
- Project management, cost estimating and control, software development methodology, workflow analysis, customer requirements specification preparation, documentation standards and requirements.
EDUCATION:/EXPERIENCE:
Bachelor's degree in Computer Science or related discipline, plus at least 5 years' experience in software field, or equivalent combination of education and experience. Demonstrated skills in business and systems consulting, and project management. Minimum of 5 years as a System Consultant or equivalent with a demonstrated knowledge of systems analysis, systems/specifications development.
Bell and Howell is an Equal Opportunity Employer M/F/D/V.
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