Customer Success Representative Job in Waltham 02453, Massachusetts Us
Customer Success Representative
Join a successful team of Brainshark Customer Success Representatives who assist Customers in their use of Brainshark Enterprise Solutions to meet business communication objectives.
A Customer Success Representative provides world-class telephone and web-based (email/chat/web meeting) consultation, implementation, support and service to Brainshark Customers to expand use of Brainshark within the Customer’s organization.
You will develop a proficiency in the Brainshark application including configuration, usage, workflow, and the knowledge of how to implement and use the Brainshark technology to accomplish specific business tasks. You will be required to maintain the highest level of product knowledge through formalized training and self-education. You will be responsive to and meet the needs of Brainshark Customers. You will provide support directly to the Customer or facilitate that Customer’s introduction to Brainshark staff such as Product Management, Sales or Professional Services when appropriate. You will document each Customer request in the Support tracking system and keep all open issues updated with current status, next steps, and clear ownership of each next step until a final resolution is delivered.
Your job duties include the following:
· provide how-to support for the Brainshark applications by answering questions asked by Customers and coworkers
· document each question and answer provided in the support tracking system for future reference by the Customer and coworkers
· review Customer presentations and deliver feedback on how the Customer can improve the effectiveness of their content
· deliver content assembly and administrative services to Customers as directed by Professional Services
· engage in initiatives to drive Customer usage and increase adoption through pro-active Customer outreach
You have a 4 year college degree and a working knowledge of Windows and Mac applications; Powerpoint, Internet Explorer, Firefox, Chrome and Safari. You must have exceptional telephone and communications skills and are able to communicate with Customers clearly and concisely both verbally and in writing with great attention to detail. You have a personable disposition and enjoy developing business relationships with Customers. You are motivated, energetic and proactive in meeting Customer needs, company goals and personal career goals.
If you would like to pursue this job opportunity, send your cover letter and resume to jobs@brainshark.com using a subject line of “Customer Success Representative Candidate”.
Brainshark provides the leading cloud-based software for creating, sharing and tracking online and mobile video presentations. With Brainshark, business people can easily transform static content such as PowerPoint® documents into voice-enriched video presentations that can be accessed anytime, on-demand. Customers can also obtain extensive viewing details, enabling them to measure the effectiveness of their content and follow up accordingly. Thousands of companies “including a third of the Fortune 100“ rely on Brainshark to increase the impact and reduce the cost of their sales, marketing, training and HR communications. For more information visit www.brainshark.com.