Customer Support Admin II Job in Chandler 85226, Arizona US
Electronics Group Job Description
Overall Responsibilities:
As an Inside Sales Administrator II, you are responsible for supporting the Site’s sales success by performing operational and administrative activities for assigned Regional Sales Managers and customers. This includes either pre-award or post-award activities. In this role you will act as a customer liaison regarding quotes, purchases, order status, data entry and maintaining files. The following responsibilities are typical of what this position may be required to perform, however they are not all inclusive. Apply here:
http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=CRANEAEcws=5rid=2275
Primary Responsibilities:
· Provide follow up and support to the Regional Sales Managers.
· Prepare quotations for assigned customers.
· Review interpret and enter data into internal databases, ERP or CRM tools.
· Issue credit memos and return material authorizations.
· Provide order status to customers.
· Ensure export license compliance.
· Log sales information with few errors.
· Uses knowledge to solve complex business problems.
· Escalate issues as needed.
· Improve the sales process.
· Other responsibilities as assigned.
Minimum Requirements:
· Minimum of two (2) to five (5) years of inside sales administration experience in the electronics manufacturing industry required.
· Two-year degree required.
· Strong understanding of sales process and operations.
· Able to follow department processes and work flow.
· Ability to work collaboratively with employees within department and across functions..
· Demonstrated ability to troubleshoot customer issues.
· Demonstrated ability to convey information clearly and analysis as needed to customers.
· Demonstrated outstanding organizational skills.
· Demonstrated apply attained experiences and knowledge in solving routine to moderately complex problems.
· Intermediate to advanced Microsoft Office (word excel) skills.
Special Work Conditions:
· Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.
· Eligibility requirements include U.S. nationals or permanent residents (Green Card).
Working Environment:
Standing: 10%
Sitting: 90%
Lifting (in pounds): up to 10 pounds
Pushing (in pounds): up to 10 pounds
Mental/Visual: Use of computer and fax machine
Workspace (line, cube, etc): cube,
Primary Competencies:
Results
· Accurate, thorough and consistent.
· Produces highest possible product quality.
· Follows policies and procedures as required.
Continuous Improvement
· Advocate of continuous improvement.
· Adapts well to changing job responsibilities, expectations and environment.
· Identifies problems and establishes logical, reasoned approach to solutions.
· Develops original ideas, approaches, and solutions to unusual or difficult situations or problems.
Prioritization, Planning Time Management
· Manages time well.
· Demonstrated ability to prioritize and complete assignments in required timeframes.
· Demonstrated ability to efficiently develop and implement plans to accomplish goals.
· Demonstrated ability appropriate sense of urgency.
· Uses sound reasoning to assess situation and make decisions.
· Makes data based decisions and recommendations.
Digital Quotient
· Has the requisite skills necessary to utilize computer related tools.
· Understands the value of technology as a business tool; recognizes and champions technology-enabled business improvement opportunities and fosters a technology-capable workforce.
Teamwork Interpersonal Skills
· Courteous, cooperative and willing to assist others.
· Supports the goals of team, department and company.
· Demonstrates tact, diplomacy and empathy.
· Possesses effective written and verbal communication skills.
Leadership Skills (for Management)
· Clearly defines roles, responsibilities, and expectations.
· Coaches, advises, and encourages.
· Builds/maintains a highly effective and cohesive team that functions smoothly.
· Inspires subordinates to achieve excellence.
· Provides job-relevant learning, developmental experiences, and feedback to enhance individual performance.
Performance Management Skills (for Management)
· Sets clear goals for self or others.
· Assigns responsibility; measures performance; and seeks and delivers feedback to achieve continuous performance improvement.
· Manages performs employee appraisals and executes effective employee development in a timely manner.
Commitment to Crane Co’s Core Values as follows:
Intellectual Capital
· Demonstrates a commitment to the development of IC, (including self development).
· Selects, motivates and develops the most talented people regardless of race, gender, disability or age (applicable to management).
· Values the talent and abilities of all people.
· Treats people with trust and respect at all levels of the organization.
Operational Excellence
· Committed to Operational Excellence, “Crane helping Crane,” and continuous improvement.
· Promotes and maintains the appropriate level of customer focus (internal and external) at all times
Transparency
· Elevates issues and problems in a forthright and timely manner to achieve resolution.
· Transparency of issues; development of Intellectual Capital (including self improvement plans), actively seeks to understand his/her own strengths and weaknesses, and works continuously to improve.
· Displays trustworthiness, keeps confidences and does not misuse sensitive information.
· Acts immediately and decisively on reports of impropriety.
Ethics and Compliance
· Maintains the highest standards of conduct and ethical behavior.
· Acts with unyielding integrity. Honest, ethical, and principled.
· Committed to meeting the principles of Crane’s Code of Ethics and encourages similar commitment from all Crane employees.
· Understands, follows and exceeds the standards set forth in Crane’s Business Ethics and Compliance with Law Policy
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
Apply here:
http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=CRANEAEcws=5rid=2275