Customer Support Advisor Job in West Midlands, Midlands UK
Our client; a market leading, innovative manufacturing company are seeking a Customer Support Advisor to work in their Technical Support department in Birmingham. They offer a highly supportive working environment, excellent benefits and an abundance of opportunity for personal development and career advancement.
The right candidate will be able to progress quickly within the company and will receive structured and supported development throughout their career.
Job Responsibilities:
As a Technical Support Advisor, you will be:
* Handling a high volume of inbound technical calls and emails from existing customers regarding product information.
* Answering queries on their range of products and services using the online catalogue; and referring to other departments where necessary.
* Providing support to the Customer Support team when needed.
* Providing excellent customer service at all times.
* Working within the company policies and procedures.
Skills:
* The ability to grasp technical knowledge about the company's products, understand it and relay to a customer in an effective manner.
* Previous experience of receiving technical queries.
* Experience of a Customer Service environment.
* Proficient in Microsoft Word, Excel and Outlook.
* Excellent telephone manner and being able to listen actively to customers? needs
* Excellent problem-solving skills through taking a calm approach to solving problems.
* The ability to process information quickly.
Personal Attributes:
* Previous experience of working on a helpdesk would be beneficial.
* A desire to learn about technical products.
* The ability to work as part of a team and embrace the company?s culture.
* An excellent work ethic.
* A willingness to learn about the company and its products.
* Being passionate about achieving company objectives.