Customer Support Agent
Customer Support Agent – Existing Clients
£16,000 PA, OTE £24,000
Do you have what it takes to work for a leading company? Do you enjoy putting the needs of your customers at the heart of everything you do?
Our client is a leading financial services provider and are continuing to expand despite the global downturn. Due to their success they are looking to recruit customer service specialists to join their customer service team. The team looks after existing clients, supports the business and ensures clients are looked after beyond the sales cycle.
If you are seeking long term job security, career development and company that puts employees customers first, then this is the opportunity for you.
The role
Provide first class customer service to "current" customers for all services and across the business.
Communicate courteously and effectively with customers by telephone
Strive for Simple, Personal Effective dealings at all times to exceed customer needs/expectations.
Respond to all inbound customer contacts to identify requirements.
Resolve queries immediately where possible or manage through to resolution.
Log all contacts on the database efficiently and accurately.
Raise and maintain all necessary and relevant internal records.
Act as part of Customer Service team to meet and exceed agreed customer service KPI`s;
The benefits
Dynamic expanding Financial Services Company
Commission based on delivering excellent service!
Career progression and personal development programme
Fantastic employee morale!
Free parking facilities