Customer Support Analyst

Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 24,000 organizations in 83 countries – including The American Red Cross, Cancer Research UK, Earthjustice, International Fund for Animal Welfare, Lincoln Center, The Salvation Army, The Taft School, Tulsa Community Foundation, Ursinus College, the WGBH Educational Foundation, and Yale University — use one or more Blackbaud products and services for fundraising, constituent relationship management, financial management, website management, direct marketing, education administration, ticketing, business intelligence, prospect research, consulting, and analytics.

Since 1981, Blackbaud’s sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Under the leadership of Marc Chardon (former Microsoft Executive), with revenues over $327 million, we employ more than 2,000 employees who are part of our philanthropic corporate culture where volunteerism is encouraged. Listed on the NASDAQ Global Select Market under ticker symbol 'BLKB', we are headquartered in Charleston, South Carolina. We also operate in Australia, Canada, Hong Kong, the Netherlands, and the United Kingdom.

The General Markets Business Unit has openings for Customer Support Analysts to work on its Advantage Priority Support Team.  Customer Support Analysts on this team will provide world-class customer service to a small group of General Markets largest and most sophisticated customers.  We are currently recruiting for Analysts with experience supporting one or more of the following Blackbaud products:

Blackbaud NetCommunity
Blackbaud Sphere
The Financial Edge
The Education Edge

Responsibilities:

•Live phone, web, email and onsite (occasional) support for all supported products
•Serve as the subject matter expert for all written documentations for all supported products
•Quickly identify customer needs and present multiple options for case resolution

Experience and Skills:

•A strong desire to serve customers and exceed their expectations is required
•Excellent communication, organizational, and customer service skills
•Strong multi-tasking, time and stress management skills.
•1+ years supporting one or more Blackbaud products.  Analysts who are cross-trained in multiple products are highly preferred.
•Demonstrated track record of high achievement in current role