Customer Support Centre Manager recruitment

Job Role :

Responsible for customer support experience.
Lead a team of electronic trading support professionals that provide support in growing customer base.
Managed daily activities of support desk.
Coach employees and provide feedback via one on one performance reviews.
Ensure that standards are followed, technical skills are developed and delivered first class service.
Analyse productivity and performance of the team via various statistical and reporting methodologies.
Identify problem areas and recommend solutions to enhance quality of service.
Provide staffing for exchange events such as trading session and etc.
Ensure technical escalation of high priority incidents and manage customer communications.
Write and publish support advisories to inform user base of major issues.

Job requirements:

Minimum 4 years of support desk and supervisory experience managing technical personnel.
Minimum 5 years of financial industry experience.
Strong leadership skills and strong customer focus and customer service skills.
Thorough understanding of support desk operations and best practices.
ITIL certification will be a distinct advantage.
Must be able to travel.

* Regret to infrom that only shortlisted candidates will be notified.

Interested candidates, please do send your CV in MS word format with your current and expected salary to lisun@jac-recruitment.sg

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