Customer Support / French, German, Italian speaking Job in London
Blue Town Online Ltd
About the Job
JOB TITLE: Customer Support / French, German, Italian speaking
Location: Central London
Salary: Competitive
Duration: Perm
Start Date: ASAP
Job Description
Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver?
Perhaps you are experienced in Technical Support and looking for more opportunity?
If you can answer YES to any of these questions, then you are the right fit for our Client`s Services Team!!
Roles and Responsibilities
Each member of the Client Services team has an opportunity to participate in different areas of the business. Our Client Services team works in the same open office space as the other departments.
Support
* Call centre team member in an open office; respond to incoming telephone calls and emails from the client base
* Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
* Strong teamwork, rapid development cycle, and many questions to figure out
* Learning the system and tables that control the setup of the client and the hardware, software and overall system flow
* Troubleshooting, documenting, refining internal processes
New Client Implementations:
* Small to medium client set up; installation, training, rollout and ongoing support
* Larger clients - project work and ongoing management
* Support training of clients
Project Work
* Participate in quarterly system releases as part of virtual promotion teams
* Daily system regression testing of our core system 2x day; early and late day shifts
* Team members are responsible to learn new areas, document and provide knowledge transfer (e.g. routinely "test" on their own - figuring out how a new piece of hardware/software works).
Required Knowledge, Skills Abilities
* Call centre experience and proven technical support experience is an asset
* Interested in technology
* Passion for "support type" work
* Willingness to learn, take on new responsibilities and ambitious
* Multi-tasker who can work to deadlines, manage detail and balance the three areas above
* Experienced in word processing and other MS Office products (Word, Excel, Outlook, Internet Explorer)
* Experienced at troubleshooting; analytical and problem solving skills
* Demonstrated technical aptitude (general understanding and comfort level with technology)
* Basic knowledge of networking (an asset)
* Documentation and reporting skills
* Able to work an on-call rotation schedule (evenings and weekends, carry pager)
* Excellent telephone communication skills and writing skills
* Multilingualism is an asset (French, German, Spanish, Portuguese, Italian)
(Keywords: call centre, customer support, technical support officer, technical support assistant, client services, customer services, call centre operative, customer support manager, bilingual, French, german, Italian, portugese speaking, technical support, Technical Account Manager, Client Account Manager, Account Manager, Client Liaison Manager)