Customer Support Professional
CUSTOMER SUPPORT PROFESSIONAL – French Speaking
Ancestry.com is the world's largest online resource for family history. We have helped pioneer the market for online family history research, taking a pursuit that was expensive and time-consuming and making it easy, affordable and accessible to anyone with an interest in their family history. The foundation of our service is an extensive collection of billions of historical records that we have digitized, indexed and put online over the past 13 years. These digital records and documents, combined with our proprietary online search technologies, tools and collaboration features, have enabled our more than one million subscribers to create nearly 26 million family trees that contain nearly 2.6 billion profiles, and make meaningful discoveries about the lives of their ancestors.
With employees around the world,we are committed to hiring the very best talent. We are known for our cutting-edge technology, phenomenal innovation, and we offer a compelling and rewarding workplace where you will thrive. We seek out passionate people to join our mission of helping people discover, preserve and share their family history. We invite you to explore and discover the many opportunities that await you at Ancestry.com
Job Description:
We're searching for a unique brand of customer service professional who can become ecstatic about supporting our International members (English and French speaking) who use Ancestry.Co.UK and Ancestry.FR and related products. We're offering part-time to work Monday-Friday between the hours of 8am-noon or 4pm-8pm.
The right individual will provide exceptional inbound and outbound customer support and also have proficiency in speaking and writing in French. Common member questions include help with billing issues and general assistance in using the website. Outbound support is for new members, including those exploring Ancestry.com for the first time.
If you are committed to providing stellar customer service experiences and have a proven track record of accomplishment in previous employment, we're waiting to hear from you!
Key Responsibilities / Performance Requirements: