CUSTOMER SUPPORT REPRESENTATIVE (English + other European language(s) speaking) Job in Budapest
Our partner is a world leading multinational company. With its highly qualified and multilingual staff, the company provides back-office and call-center services in 19 different languages on the fields of HR, Finance, Procurement or IT. Successful candidates will be the main point of contact for employees, professionals and managers from around Europe. They might be asked for assistance over the phone, via email, or through the internet-based chat programs. We are looking for candidates for the following position:
CUSTOMER SUPPORT REPRESENTATIVE (English + other European language(s) speaking)
Tasks
- Answering incoming calls and e-mails
- Providing support to managers and employees on processes related to the area that you support
- Providing info and data to the particular subsidiary that you are attached to
- Responsible for personal files and confidential data
- Giving guidance and solving problems
- Provide solution for employees’ and management’s complex queries using accurate, detailed and justified responses
- Communicate effectively to the customers on the related department policy and processes, providing education where necessary
- Preparing weekly, monthly, yearly reports and being responsible for other administrative tasks
Requirements
- Fluent in English and other European language(s)
- Team-spirit
- Degree or some experience in multicultural environment
- IT, finance, procurement or HR education/experience is an advantage
- Organization skills and methodical approach are important as well as the ability to ''multitask”
- Excellent communication and interpersonal skills
- Professional, friendly telephone manner
- Customer service oriented, able to maintain high standards when under pressure
- Team-spirit
We offer
- Competitive compensational package
- Multicultural environment
- Career opportunities
To apply
- E-mail: ssc_hu@adecco.hu
- Telephone: 061 3542160
- URL: http://www.adecco.hu
- FOR APPLYING PLEASE WRITE THE TITLE OF THE POSITION INTO THE SUBJECT OF THE EMAIL
Location
- Budapest
July 27, 2009
• Tags: CUSTOMER SUPPORT REPRESENTATIVE (English + other European language(s) speaking) Job in Budapest • Posted in: General