Customer Support Representative Job in Pittsburgh 15206, Pennsylvania Us
Customer Support Representative
- Answers and evaluates incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries
- Addresses queries relating to store linking with Manufacturer Representatives
- Handles inquiries and issues regarding brand and store matching misalignments
- Handles resolution and follow-up for routine problems, referring more complex problems to the Senior Customer Support Representatives or supervisor
- Notifies customer of simple problems relating to their data submissions
- Performs data file edits to correct errors within established guidelines
- Accurately logs calls using the Contact Management System. Archives faxes, emails and other documentation relating to communications
- Notifies Supervisor when an incident or situation may require escalation to a higher level
- Prepares standard reports using Excel spreadsheets, MS Access queries, and MS Word documents
Required Skills
- Two year degree in business or technology, and two years relevant experience or a Four year degree in Business Administration, Information Technology, or related field.
- Languages are highly desired, in particular, Spanish and French
- Minimum two years customer or technical support experience utilizing good written and oral communication skills and logical thinking. This position is entry level for persons with a related four year degree
- Customer service oriented with ability to maintain good relationships with distributors and clients
- Logical thinking and detail orientation
- Basic knowledge of windows operating system and MS Office applications
- Good written and oral communication skills
- Problem solving
- Ability to interact with all members in a team environment
- Well-developed multi-tasking skills in a fast paced environment
- Occasional overtime will be required
As an international industry leader, we can offer you an exceptional working environment, salary commensurate with experience and an incredible benefits package including:
- Flexible working hours
- Casual dress
- Profit Sharing Savings Plan (401K with matching funds)
- On-site massages
- A Floating Holiday in addition to Vacation and Eight Paid Holidays
- Free Parking
- Cash Bonuses paid for employee referrals
- Health, Dental, and Vision Plans, and Short and Long Term Disability
MSA requests that you apply for this position through our web site to ensures efficient processing of your application. Submitting a resume by email, mail, fax or through the apply button on a resume web site will cause relevant information to be missed. Please use the following link to apply:
Your interest in our company is appreciated however, only candidates considered for interview selection will be notified.
Must Provide Base Salary Requirements Or Salary History For Further Consideration
EOE M/F/D/V