Customer Support Training Consultant Job in Pittsburgh 15222, Pennsylvania Us
Company Overview
Ariba, Inc. is the leading provider of collaborative business commerce solutions. Ariba combines industry-leading software as a service (SaaS) technology to optimize the complete commerce lifecycle with the world's largest web-based community to discover, connect and collaborate with a global network of trading partners and expert capabilities to augment internal resources and skills, delivering everything needed to control costs, minimize risk, improve profits and enhance cash flow and operations – all in a cloud-based environment. Whether you’re buying, selling or managing cash, you can do it more efficiently and effectively in the Ariba® Commerce Cloud. Over 300,000 companies, including more than 80 percent of the Fortune 500, use Ariba’s solutions to drive more efficient inter-enterprise commerce.
Job Description Overview
The Training Consultant’s primary function will be to develop, administer and maintain the structure and processes that support training initiatives for the global Customer Support organization. Training initiatives include new hire training, cross training and advanced training opportunities identified through the Customer Support quality system. This role will comprise approximately 40% training delivery, 30% training development and 30% project work. Projected 15% travel.
Duties and Responsibilities
- Creates and maintains standard on-boarding process for all Customer Support new hires including the program, supporting documentation, delivery and tracking.
- Creates and maintains the training program for product training and applicable certifications.
- Creates, maintains and potentially delivers all relevant certifications.
- Creates and maintains a central repository of all course and certification completions.
- Assists with, coordinates or conducts product training for new hire and cross training initiatives.
- Assists operational teams in development of training strategy for all new global Customer Support processes as well as improvements to existing processes.
- Contributes information to global knowledge database.
- Leads or participates in projects to improve the Customer Support team or the customer experience with the team.
- Works with other Ariba teams to share knowledge and experience and bring best practices back to Customer Support.
- All other duties as assigned.
Basic Minimum Qualifications
- Bachelor’s degree or equivalent experience in business, operations or technical field required.
Preferred Qualifications