Customer Telerelations
Central Appointment Booking Advisor (CAB)
We are currently looking for people with a proven track record in customer service to join a large corporate organisation based in Narborough, Leicestershire.
We are recruiting on the following basis:
Working Hours: 35 hours per week. On a 7 hour rotational shift between Mon – Fri 8am to 9pm Sat 8am to 4pm
Contract: Temporary, with the possibility of being offered a Permanent position
Start date: Monday 5th August 2013
End date: Saturday 28th September 2013
Rate of pay: £9.09 p/h
If you are interested in joining the CAB’s team you will need:
· Excellent customer service skills
· Be able to commit to flexibility across working hours
· Excellent listening skills along with an articulate and clear telephone manner
· A good level of numeracy and computer literacy
As a Central Appointment Booking Advisor your main responsibilities will involve:
· Being the primary contact for both new and existing customers, promoting Branches and identifying/securing appointments for the various current accounts, savings accounts and mortgage products.
· Handling inbound and outbound calls effectively, whilst delivering an excellent quality of service.
· Comprehensive knowledge of products to ensure that every opportunity is taken to retain business from customers.
· Taking ownership of queries and follow complaints/issues through where appropriate, to deliver a positive customer experience outcome
What we will be looking for in you:
You will need excellent listening and communication skills and a high level of motivation as well as previous experience in a customer facing role. You'll need to bring good team working skills and a high level of motivation. You’ll have a strong background in sales service and you will be comfortable with change and be able keep cool when the pressure is on.
Qualifications: 5 GCSEs (Grades A* - C), or equivalent, to include Maths and English.
This is great opportunity for somebody who enjoys working within a service driven organisation. All successful candidates will be subject to a credit check must be able to supply 3 year of continuous references – Either academic, employment or benefit/Jobseekers Allowance.
Please apply online. If you have not received a call/email within 10 working days, you have been unsuccessful on this occasion. For Further details please contact Michelle Lynam on (0)7715 088 134
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