CUSTOMER TRAINING PROFESSIONAL- Dayton, OH Job in Dayton, Ohio US
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships.
Position Description:
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support through the process.
In this position, you will travel about 50%, up to 100% of the time, and you will be given at least 1 month advance notice about upcoming trips. You will travel both individually and with a team installing and converting our software for US and international customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.
While in the office you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers.
Training:
Training lasts approximately 4 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements:
- Bachelor’s degree preferred
- Accounting/Bookkeeping experience will be considered a plus
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Ability to travel 50%-100% of the time
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- 401(k) – 100% matching up to 6% of compensation
- Paid vacation and sick days
- Eight paid holidays
- Professional development and training through Reynolds University
- Promotion from within
- Health Center staffed by a Nurse Practitioner and on-site prescription delivery
- Free on-site fitness center with a cardiovascular fitness area, weight room, daily fitness classes, and locker and shower facilities
- Company sports leagues including softball, volleyball, soccer, and many more
- On-site softball field, basketball courts, and volleyball courts
- World-class cafeteria with a variety of daily options and specials
- Convenience store with a full-service Starbucks coffee bar, magazines, greeting cards, and an assortment of snacks
- Company-sponsored events including the Family Picnic, Company Cook-Off, and Charity Bike build
- On-site credit union
- Referral bonuses
- Associate discounts for cell phones, cars, computers, entertainment, and much more
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.