Customer Training Specialist 4 Job in Renton, Washington US
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Location Renton, WA
Security Clearance Required? No Security Clearance Required
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Position Description
787 Flight Training Simulator Instructor. Conducts analyses to evaluate customer flight training needs to determine appropriate training content, objectives, design. Oversees the development, delivery and evaluation of flight training. Establishes processes for identifying training content and evaluating training effectiveness. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities. Ensures accuracy and quality of training products. Coaches and develops others. Works under minimal direction. Representative Major Tasks: Reviews and evaluates customer requirements by assessing training needs (e.g., current skill level, experience, environment, equipment) in order to define, develop, and deliver training. Evaluates additional analysis for accuracy, consistency, and content. Provides input for extensive, specialized proposals based on customer requirements and expertise. Develops schedules, interprets statement of work requirements, develops basis of estimate, and assists in negotiations. Assists with proposal development as member of a proposal team. Develops and documents extensive, specialized training objectives (e.g., enabling, supporting, terminal, learning) based on analysis of customer requirements and technical resource data to design training course material. Reviews and evaluates training objectives developed by others. Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow employees. Validates extensive, specialized customer training by observing, measuring, testing, reviewing, and analyzing training to ensure that learning objectives are met effectively. Observes and tracks student performance. Incorporates improvements as necessary. Establishes processes and criteria for evaluations to be used by others. Representative Additional Tasks: Establishes processes for gathering, examining, and interpreting extensive, specialized technical data based on customer/contract requirements to determine the content of training course material. Oversees (schedules, coordinates, plans) all phases of assembly and conduct of extensive, specialized customer training to satisfy customer training requirements. Oversees (schedules, coordinates, plans) all phases of updating existing extensive, specialized training material by incorporating technical and engineering changes and/or evaluations to maintain currency and accuracy of course material. Ensures accuracy, completeness, and delivery of courseware/curriculum materials.
Competencies
General
[ + ] Adaptability
Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees' jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Build Positive Relationships
Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
[ + ] Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Decision Making
Consistently recognizes a wide range of complex, specialized issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed. Steadily identifies the need for and collects information to better understand issues, problems, and opportunities. Regularly integrates complex information from a wide variety of sources; detects complex trends, associations, and cause-effect relationships. Consistently creates relevant options for addressing problems/opportunities and achieving desired outcomes. Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Consistently implements decisions or initiates action within a reasonable time. Regularly includes fellow project leads, employees across the organization, and external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
[ + ] Managing Work
Consistently identifies highly critical and less critical activities and tasks amidst a large number of competing demands; adjusts priorities when appropriate. Consistently ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Consistently takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
Technical
[ + ] Aviation Weapons Systems
Extensive and specialized knowledge of aviation and/or weapons systems including theory of operation and troubleshooting within the organization or department.
[ + ] Instruction Skills
Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
[ + ] Instructional Media Methods
Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
Basic Qualifications For Consideration
Do you have experience as an instructor pilot in simulators or large airline/military jet aircraft?
Do you have a Federal Aviation Administration Airline Transport Pilot (FAA ATP) Rating ( or international or military equivalent) and instructor training experience with at least 2000 hours as Pilot in Command?
Typical Education/Experience
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
Federal Aviation Administration Airline Transport Pilot (ATP), ICAO or military equivalent. Rating and instructor training experience required. Five years experience with a scheduled/non-scheduled jet transport carrier, corporate jet operator or military aviation equivalent, to include: 2000 hours as PIC, three years instructional and/or evaluating experience, and English language fluency (reading, writing, and conversational) required. Relevant work experiences demonstrating the ability to prepare a lesson plan, interpret and present material, and independently teach an airplane model required. Must be capable of and available for international travel.
Closing Date: 04/04/2012about closing dates
Knowledge of occupational health and safety sciences.
Boeing is an equal opportunity employer supporting diversity in the workplace.