Danish Customer Service Agent Job in Dundalk, Louth Ireland
Call Centre Agent
The Call Centre Agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agent’s tasks will be actioned on-line using Oracle. (training provided)
Functions:
- Answering calls in relation to:
- General information on products
- Placing a telephone order (entering order on line)
- Order lead-times
- Order status
- Goods not matching original order
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Upselling mail orders
- Responding to faxes and letters from Customers
· Translation and proofing
- Data input of mail orders
- Any other duties/projects as directed by Management
Skills:
· Fluency in English and one or more of the following languages: Danish
· Good telephone manner: courteous, clear speech, good call management, assertive.
· Computer literate: excellent keyboard skills, familiar with different on-line database packages.
· Ability to analyse a problem quickly and resolve it following procedures
· Need to demonstrate good time management, and good housekeeping
· Must demonstrate ability to work well in a team contributing to the team’s goals.
Normal Hours of Work: 39.5 hrs per work European Market are between 7.00 am and 5.30 pm Monday to Friday;
Salary: Starting @ €363.37 per week plus performance bonus of up to 16% of quarterly earnings, in addition to sales commission where applicable.
Location: Dundalk, Co Louth