Data Center Manager recruitment
Key Responsibilities:
Work in and Lead one or more shifts in a 24x7x365 operational team, whose primary function is to drive all North Latin America outage calls, until the outage is resolved and fully documented.
Manage outages driving and coordinating calls, escalation and notifications to all senior and executive stakeholders across the firm.
Bring the current environment up to a best-in-class operating model, cultivating and attracting junior staff, and ideally making Incident Management in the Americas a destination job.
Helping to create business aligned support of Incidents, with experts in driving and resolving outages for major lines of business as well as across all platforms
Continuous development daily management of service quality focused on increasing customer satisfaction via reduced Meantime To Restore Service, increased data quality and comprehensive notification
Manage relationships with senior global business and technology management as well as other team members.
Strong interpersonal relationship skills, ability to develop others, and general leadership qualities
Help to ensure all processes and procedures are in compliance with corporate guidelines with senior Incident Process teams globally.
Candidates MUST be Local to Irving, TX area. NO THIRD PARTIES.