Data Processing Assistants Job in Chester CH99 9FB, North West UK

Responsibilities of role


·
Perform reconciliation, data preparation, scanning and administrative functions for credit card, store card, loans,Interest free loans

·Open, sort,prepare and scan all account maintenance forms /correspondence for credit and savings products.

·Action exceptions appropriately ie no mails, amend scan and account numbers,order letters and return original documentation to the customer.

·Prepare and scan creditor claims documents and finance invoices. Check scanned images to ensure reconciliation

·Record the receipt and destruction of returned loyalty vouchers using dual handling

·Action fact finding e mail requests receivedfrom the business ensuring SLA’s are met ie SAR’s telephone calls,applications and statements.

·Administer call recorders ensuring calltapes are replaced and stored safely

·Monitor data to identify fraudulent activity

·Identify opportunities / areas for improvement to processes / systems / work activities

·Captures daily work volumes (using an excel spreadsheet / dashboard) for daily management Retail/MSM information purposes

·Deletes and rescans unreadable / corrupt images

·Responsible for housekeepingand maintaining/cleaning scanning /retrieval equipment. Escalate any equipment issues

·Responsible for storage and destroying sensitive customer data – manual lifting involved

·Action work queues on various systems in line with SLA's.

·Confidentiality dealing with sensitive customer data both internal and external.