Data Solutions Support Rep – Spanish Speaker recruitment
The Role
The Data Solutions team is seeking a proactive, motivated content support representative to support Data License clients.
The Data License products deliver Bloomberg data that fuels critical front, middle and back office applications for our clients via ftp sites and other means. The Content Support desk provides support to existing and potential data product clients. The ideal candidate is highly motivated, enjoys working in an interactive, communicative environment, and strives to provide extraordinary customer service.
Your primary responsibilities will be to communicate with Market Data Contacts and end-users via email and phone to trouble-shoot issues, explain Bloomberg data and Data License software, and leverage this communication to prospect for potential leads. With experience, you will also have the opportunity to look after key accounts and will be encouraged to build upon existing relationships with them.
Successful Content Support reps are proactive learners and are able to actively liaise with colleagues in the various Data groups to obtain the knowledge necessary to troubleshoot and resolve client issues. In this role, you will also have extensive communication with Data Solutions Sales, the Business Development team, Programming, and other Content Support reps globally.
Qualifications
Fluency in Spanish
Pro-active, self motivated individual
Attention to detail with strong problem solving and customer service skills
Ability to build and maintain solid relationships on a global scale
Advanced interpersonal and teamwork skills
Previous knowledge and understanding of multiple products is advantageous
Knowledge of ftp sites for data use and/or experience in real-time consolidated financial market data feed products
Bloomberg is an equal opportunities employer and we welcome applications from all backgrounds regardless of race, colour, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.
