Debt Administrator
A large local organisation who have an excellent reputation within the Darlington area are looking for experienced Debt Administrators on a permanent basis .
You will be responsible for:
* Handling customer queries from start to end.
* Making inbound and outbound calls to customers gathering information.
* Contact customers to discuss the amount of money a customer may owe.
* Building rapport but also negotiating with customers suitable payment plans.
* Providing appropriate advice to the customer.
* Provide excellent email and letter response to customers within agreed service level agreements.
* Monitor over due accounts and liaise with internal and external customers when necessary.
* Collecting debt.
* Negotiating suitable payment amounts.
* Discussing the outcome should they continue to keep missing payments.
The ideal candidate should have:
* Previous collection experience is essential.
* Excellent communication skills.
* Computer literate.
* Excellent customer service skills.
This role is working within a fantastic organisation that welcome candidates who want to start a career and wish to progress.
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