Debt Collector Call Center Job in Salem 97310, Oregon US
Job Description:
Large dynamic company in the Salem area looking for qualified individuals to partner up with them in their Call Center. Ideal candidates should have strong customer service experience, excellent phone skills, the ability to investigate customer challenges, handle payments through a varity of procedures, make collection calls and project out a positive impression for the company.
In the beginning individuals need to be able to take on any schedule 7 days a week; also a requirement is that you need to be able to work extra hours in the week.
This is an inbound and outbound collections call center position.
ESSENTIAL FUNCTIONS:
Communicate effectively and fluently in English, in verbal and written form; fluently read and understand complex documents in English.
Respond to incoming telephone calls from customers in a professional and timely manner.
Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others.
Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service skills.
Answer complex questions through research and when appropriate and according to procedures, escalate to the correct person.
Investigate and correct errors accurately.
Document all customer contacts in accordance with established procedures.
Record pertinent information in the servicing system and/or database obtained through verbal or written borrower communication, including payment arrangements and other critical information.
Carefully follow instructions contained in communication from management, either in the person or through writing or electronic media, updating procedures and activities as required by such communications, immediately upon receipt.
Conform to all applicable laws relating to mortgage lending, as presented in training.
Contact customers to collect delinquent mortgage loan payments and negotiate payment arrangements when full payment is not possible, using excellent and respectful negotiation techniques.
GENERAL SKILLS AND ABILITIES:
Customer service and collections skills in a call center environment.
Working knowledge and understanding of mortgage and consumer loans.
Proficient knowledge of personal computers using Microsoft Word, Excel, and Outlook.
Demonstrated ability to learn and operate in-house computer systems, database management, call management systems, and a variety of vendor software applications.
Ability to learn and adhere to the Fair Debt Collection Practices Act.
Demonstrated ability to type 50 words per minute.
Demonstrated ability to use a 10-key calculator.
Demonstrated ability to handle multiple tasks and deadlines with careful attention to details.
Strong organizational skills, applied to work flow and all aspects of the job.
Must also have a high school degree/GED must bring copy to verify degree. Also requires Background check 7 years. No theft, Fraud, violence in seven years.
Training is $10.00 per hour for 3-4 weeks. Once you move to the phones, pay is $12.50 per hour.
Must also have a high school degree/GED must bring copy to verify degree. Also requires Background check 7 years. No theft, Fraud, violence in seven years.
Training is $10.00 per hour for 3-4 weeks. Once you move to the phones, pay is $12.50 per hour.
Minimum Education Required: High School
Years of Experience Required: At Least 1 Year
Expected Travel Time: None