Dedicated Service Officer (ref: 00054168) recruitment
As one of the world's leading payments businesses, Global Transaction Services (GTS) provides cash and liquidity management, trade and supply chain finance and commercial card products and services.
With extensive international reach, we rank among the top payments businesses in the world. Our offering combines world-class capabilities and award-winning technology in international payments with substantial corporate transaction banking activities.
The Department
The Client Services is a department dedicated to enhancing customer experience and tailoring services to all Global Transaction Services (GTS) corporate and Financial Institution (FI) customers. Our main role would be to interact with customers and deliver the services they require to the standard that they require, with the ultimate aim of enhancing customer loyalty.
The main function of the Dedicated Service Officer (DSO) is to increase the quality of the client service currently offered to GTS clients.
You will be the single point of dedicated contact for the client’s daily servicing needs. You will endeavour to ensure that the complete and concise solutions/ answers are provided on a timely basis to clients, and initiate an investigation where required, always adhering to service levels maintaining a professional manner and an open line of communication with clients. You will also ensure adherence to service level and coordinate with various parties and managers to compile and craft purposeful responses to the customers. In addition, you will be involved in duties such as identifying potential sales and service opportunities and communicate these to Relationship Management and Sales and Product Management.
You are the most visible and thus your most important responsibility: to create a lasting image in the clients’ minds that RBS is the premier bank for client service.
We are looking for self-motivated people who have 2 to 3 years of working experience in a client servicing or operations role in Cash Management.
You must have/ be:
- Strong customer service and client focused skills with sensitivity to client’s needs,
- Excellent written and oral communication skills in English,
- Able to offer flexibility, whilst ensuring governance with local practice
- Attentive to details and proactive
- Ability to multi task problem-solve
- Stress tolerant; ability to work under time pressure and in the face of adversity to meet tight deadlines
- Confident and self assured
We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities.