Default Aversion Rep. Job in Dublin 43016, Ohio Us
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principal Responsibilities
- Communicate with Consumers by telephone and written correspondence to attempt to bring resolution to payments past due less than established default status timeframes of student loans.
- Qualify Consumers to determine potential eligibility for deferment and forbearance loan programs.
- Provide thorough, efficient, and accurate account updates on computer files for each call made.
- Demonstrate effective skiptracing techniques by locating Consumers home phone number, address, and/or place of employment and process accounts for legal action.
- Counsel delinquent account Consumers to assist in finding funds to meet debt obligations.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
- Knowledge, understanding, and compliance with NCO policies and procedures.
- Follow up in a timely manner to ensure customer satisfaction.
- Maintain knowledge of functional area and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
- High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
- Previous collections experience preferred.
- Basic computer skills.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
Work Environment
- Office environment.
- Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
