Delaware – Assistant Banking Center Manager
Delaware - Assistant Banking Center Manager - Kennett Pike
Description An Assistant Manager is responsible for assisting and supporting the bank manager in leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction targets. The range of duties will vary depending on the branch size and staff, including but not limited to: * Directly working with customers to build relationships, undercover and satisfy their needs through the sale of financial products and services. * Spending a majority of your time on the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the branch and ensuring that the customer's needs are met. * Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service. * Establishing the staffing schedule for the branch and assisting with teller recruiting and performance management activities. * Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. * Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for branch associates. * Managing difficult situations with customers and providing clients with information, data and advice. Qualifications Required skills: * A minimum of two years recent experience leading, managing, motivating and developing a sales and/or service team of five or more associates, to meet and exceed assigned goals. * A minimum of two years of sales experience in a goal and/or commission-based environment. * Experience writing and delivering performance evaluations. Desired Skills/Assets: * Bilingual (fluent verbal and written) skills * Management experience in the following fields: banking/financial services, mortgage, retail or hospitality * Proficient with all Microsoft applications (Word, Outlook, Excel etc.)