Delegate Support Representative Job in El Segundo, California US
Delegate Support Representative
ASM was formed in 1987 in Southern California. In 1997, over a three-year period, 21 Tier I companies throughout North America joined Advantage and by April 2000, ASM's goal of becoming the leading sales and marketing agency serving the consumer packaged goods industry was achieved. Today, ASM is the number-one sales and marketing agency in the industry with revenue exceeding $900 million. Advantage Sales and Marketing LLC (ASM) is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Purpose The Delegate Support Representative will provide key operational support to Field Talent Acquisition, Human Resources, Field Operations and Client Services to aid in the execution of client projects. This is an ideal position for someone who is a people oriented individual seeking a career path in customer service, talent acquisition, and project management. This position offers direct project involvement and communication with several departments including Client Services, Talent Acquisition and Operations. Hours of Operation: Monday through Saturday (6:00AM to 6:00PM) Sunday (6:00AM to 7:00PM)* Job Responsibilities Serve as a direct point of contact for our Field Representatives. Ensure that our Field Representatives receive an exceptional level of service or help with their questions and concerns. Interact with our Field Representatives to provide information in response to inquiries about programs or services and to handle and resolve complaints. Communicate with our Field Representatives through a variety of means - telephone, email and/or internet. Handle primarily general questions and complaints but may also be specialized on particular programs. May be required to conduct additional research to resolve questions or concerns. You may be required to follow up with an individual Field Representative until a question is answered or an issue is resolved. Resolve Field Representatives complaints according to guidelines established by the company. May be asked to update Field Representative's profiles and maintain database information. May be required to escalate a concern/issue in order to get the complaint resolved. Job Requirements High School Diploma AA degree and/or some college preferred Bi-Lingual Spanish Preferred 2-5 years of customer service experience Intermediate Microsoft Excel (basic formulas, formatting), Word and Outlook skills Ability to handle multiple requests and priorities to meet assigned deadlines Excellent organization, time management and reporting skills Detail oriented Strong written and oral communication skills Team player Other Requirements Must perform the job safely and utilize proper safety techniques and use of equipment when appropriate. Physical Demands Never (0% of shift): Stand, bend and/or stoop, crawl and/or climb, kneel, push, pull, work on unprotected heights, operate mechanical machinery, be exposed to marked changes in temperature and humidity, be exposed to harmful fumes and/or other pollutants, and use feet and/or legs for repetitive motion. Occasionally (up to 33% of time): Walk, and/or lift and/or carry up to ten pounds (sedentary level). Continuously (66-100% of shift): Sit and use hands and/or arms for repetitive motion. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales Marketing LLC. Come learn why "Winning Together" is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services." Advantage Sales Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.