Dell Force10 International Product Support Engineer Job in Berlin, Berlin Germany
Dell has expanded its networking solutions with the acquisition of Force10 Networks, Inc., a leader in high-performance datacenter networking. Force10s networking capabilities complement Dells datacenter solutions portfolio, enabling it to offer customers a broader range of enterprise offerings.
Responsible for high level support of Dell released products through end of service life (EOSL).
Leads the timely analysis of potential product defects identified either through formal escalations from regional Technical Support teams or from hands-on experience.
Works cross-functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps.
Engages external customers directly during issue analysis or to present findings.
Works with quality, services, customer support and sustaining personnel in determining cause of failures, and monitors failure trends.
Represents the Voice of the Customer User (VOC-U) in both reactive and proactive work.
Communicates with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues.
Utilizes root cause analysis to drive technical issue resolution.
Documents resolution strategies and results accurately within issue tracking tools.
Assists sustaining engineering, quality and support personnel in determining cause of failures, and monitors for failure trends.
Drives results through the appropriate Dell teams to prevent future occurrences.
Escalates engineering issues to appropriate development teams and/or technology partners in a timely manner.
Makes high-quality contributions via New Product Introduction (NPI) deliverables as defined by corporate process.
Identifies and supports all opportunities to improve organizational execution, processes, and effectiveness.
Organizational expert within defined subject area.
"LIEMEA"
"EUMO"
Qualifications
Skills and Experience:
10+ years of relevant experience or equivalent combination of education and work experience.
Applies professional concepts in developing resolution to critical engineering issues and broad product design matters that impact customers.
Capable of effectively articulating specific product / solution requirements in engineering terms to Core Teams based on customer needs.
Knowledgeable of industry-specific engineering and business analysis tools.
Advanced ability to easily achieve mastery of new tools, languages and operating systems.
Advanced understanding of appropriate technologies, vendor products and competitor's offerings.
Advanced ability to identify potential product weakness, and be able to provide design guidance and recommendations for improvements to subsequent redesigns.
Advanced understanding of hardware and software interactions; able to apply this understanding to resolve issues.
Advanced ability to analyze requirements, functional specifications, design specifications, tech plans and documentation.
Excellent German and English language skills
"LIEMEA"
"EUMO"
