Delta Valley- Full Time Sales & Service Specialist Job in Lodi, California US
Delta Valley- Full Time Sales Service Specialist
Title: Delta Valley- Full Time Sales Service Specialist- The Vineyard Banking Center- Lodi, CA- Bilingual Spanish Preferred Location: US-CA-Lodi Other Locations: The Sales and Service Specialist works in the branch and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Your duties will include, but are not limited to the following: * Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service. * Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention. * Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise. * Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Required Skills: * Minimum of six months cash handling experience and customer service experience * Minimum of one year of successful sales experience in a goal and/or commission-based environment within the past three years * Ability to provide clients with information, data and advice, as well as respond to inquiries or complaints from customers and manage difficult situations with customers * Skilled in optimizing sales opportunities to existing and walk-in customers * Ability to generate new business by outbound calling and by reaching out into the local community * Entrepreneurial, ownership-oriented mindset * Careful attention to detail and organized * Excellent oral and written communication skills with exceptional influencing skills * Ability to work effectively as a team member and with customers * Strong analytical and problem solving skills. Ability to derive innovative solutions * Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers * Strong work ethic and high integrity Desired Skills/Assets: * Minimum of six months of teller experience with a successful balancing track record * Demonstrated leadership and assertiveness * Bilingual (fluent verbal and written) skills * Proficient with all Microsoft applications (Word, Outlook, Excel etc.)