Department Manager, Officer
Global Services Australia Overview
State Street Global Services, provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like OTC derivatives and private equity. We also deliver innovative performance measurement and analytics tools, giving our clients the information they need to make better-informed decisions.
The Shared Services department consists of Regional Centers of Excellence (COE) for Derivatives, Security Valuation and Corporate Actions as well as an Unlisted Unit Trust team and a Custody and Claims team. The COE's are specialist teams that provide an end to end service of the function to client portfolios on our core platforms.
Purpose
As a Department Manager, you will be responsible for the overall management and motivation of your team to meet daily operational needs. You will lead an engaged workforce by example and be able to leverage individual strengths and identify development opportunities. Innovative thinking is critical to successfully plan and execute various projects, improve efficiency and reduce risk within your team. You will effectively embrace change and influence those in your team to have a similar mindset.
Core Capabilities
Leadership:
- Demonstrated ability to communicate a vision as well as motivating and persuading others to acquire that vision. Ability to influence employees in order to execute organisational change. Foster an environment that encourages the employees in the organisation to follow their own ideas.
Operational Excellence:
- Promoting and supporting change within Operations and pro-actively contributing to decisions and initiatives as well as participating in business planning and goal setting. Actively contributing and driving employee engagement and implementation of various initiatives within the State Street Global Information Technology and Operations Transformation program.
Client Management:
- Maintaining strong client relationships with existing clients, establishing strong client relationships with new clients and facilitating actions to improve service quality. Management and co-ordination of multiple internal business units in relation to Client changes and issues. Engaging with client relationship managers on new process implementation, issue resolution and change management.
Employee Engagement:
- Creating an environment that motivates rewards and supports employees. Effectively communicating team strategies and core objectives and engaging employees in driving excellence. Actively involved in talent development including development plans, training, performance management, performance reviews and succession planning.
Behaviours
Our Business needs you to help drive our APAC strategy forward and successfully achieve our corporate goals. Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.
You will possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience.
Previous financial services experience and market knowledge are essential and your related degree qualifications or business studies will be highly desired.
Opportunities
Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills. We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
We encourage you to explore the possibilities that a career at State Street can offer you. To be considered for this opportunity, please submit your resume along with a one page cover letter demonstrating your ability to meet the core capabilities.
State Street is an Equal Opportunity Employer and prohibits discrimination against applicants or employees on the basis of any legally protected characteristic.
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