Deployment Specialist
Empowering healthcare starts with you. At McKesson, whether you work in HR or marketing, finance or public affairs, you're making a difference. You'll spark a chain reaction that results in millions of people getting more from their healthcare.
As the nation's leading healthcare services company, we touch virtually every aspect of healthcare. We empower our customers by delivering vital supplies and solutions. And we empower our employees through a supportive environment where opportunity and responsibility grow. Our exceptional leadership team provides the vision and strategy to advance healthcare, so you can feel confident in our direction and your future. At McKesson, we believe we can empower healthcare. And it all starts with you.
Position Description
Reporting to the Director of Deployment Services, the Deployment Specialist is responsible for the successful deployment, adoption and utilization of RelayHealth solutions to health care sys-tems and medical practices.
The Deployment Specialist is responsible for identifying opportunities for RelayHealth solutions to optimize and automate clinical and administrative processes at ambulatory medical practices, then training physicians and staff on the components of the ser-vice that meets their needs. This role requires an understanding of medical practice operations, knowledge of health care technology, and strong communication, presentation and training skills.
The ideal candidate will have a solid understanding of, and experience in rolling out workflow products, as well as a high comfort level working with physicians and their staff.
This individual will be responsible for:
Conducting practice workflow consultations and documenting current vs. future state processes
Coordinating and facilitating end user deployment and training activities
Documenting and completing service configuration activities
Tracking progress toward established adoption and utilization goals
Becoming a subject matter expert on RelayClinical application features, functions and configuration options
Analyzing and communicating monthly utilization reports to customers
Identifying opportunities for EHR and Practice Management System
interoperability at ambulatory practices
Minimum Requirements
Excellent verbal and written communications skills
Strong customer interaction/conflict resolution skills
Self-motivated, able to work independently
Medical office and/or electronic medical records experience preferred
Willingness to travel (70%) to client sites
Bachelors degree
One to three years of applicable experience
Familiarity with hospital operations a plus
Education
4-year degree or equivalent experience in customer support
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
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