Deputy Claims Chief Adjuster
Full Job Description
Key accountabilities
1. Handling of complex claims
The Deputy Chief Adjuster efforts should be on the top 20-25% of claims by size or complexity. Responsibilities include:
- Reading and analysing reports and claim submissions
- Determining coverage
- Setting strategy in conjunction with Leaders and external experts
- Agreeing reserves for indemnity, fees and cost
- Handling claims in coverage litigation, arbitration and mediation
- Reviewing and agreeing fee invoices presented within authority levels
- Ultimately deciding on the outcome of the claim
- Communicating with the Chief Adjuster, Colleagues, Brokers, placing Brokers,(re)insured`s and experts
- Participating in meetings, conference calls, site visits and ongoing communication with the following market
- Managing complex direct reporting cases and circulate information to the market
- Positively engage in and champion new initiatives, including the Open File review (OFR) process, Diary System, customer Forums and Delegated Claims Adjusting
- Remains current with professional developments in their class of business and the market including;
2. Deputise for the Chief Adjuster (CA)
- Recognised in the market as a deputy and a go-to person in the absence of the CA
- Able to apply specialist knowledge to responded to customer queries
- Recognised as a go-to person for employee
Reporting to the Chief Adjuster. The Deputy Chief Adjuster is recognised for their strong technical abilities. The Deputy Chief Adjuster will directly support the Chief Adjuster (CA) to manage and improve the team performance through the development of trained and high performing team members.
The Deputy Chief Adjuster is recognised as an ambassador for the market with a solid understanding of the business and strong communication skills to articulate the position, views and decisions whilst preserving positive relationships.
Required Skills and Experience
- A comprehensive knowledge of the London and world wide market practices and procedures
- Credibility and strong relationships with London and world wide Insurance market professionals.
- A comprehensive knowledge of the relevant class of business handled in the department
- A good understanding of other classes of business and services handled in Claims Services
- Knowledge and understanding of the national and main international legal systems relevant to the class of business handled by the department
- A high degree of independent judgement for decision making and problem solving
- Ability to listen to and resolve customer issues whilst preserving positive relationships (by being effective, efficient, tactful and courteous)
- Excellent communication skills with the ability to relay information clearly and concisely in both written and verbal commu
We invest in the potential of individuals and have identified a strong set of values that underpin everything we do and are core to our reputation. Individuals are measured against these values:
- Responsive to the aims of customers
- Clear thinking, resolute, brave in decisions
- Reliable in delivering everything we promise
- Farsighted in relationships
- Skilled at releasing the entrepreneuriWhere specific UK qualifications are required we will take into account overseas equivalents.
Please quote Michael Page reference when applying Job ref:MPGX13187260
Michael Page International is a world leading recruitment consultancy.
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