Derivatives Operations Manager, AVP
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Job Summary
Reporting to an Assistant Vice President or a Vice President, the Officer is responsible for ensuring team compliance with operating policies, procedures and guidelines in the timely completion of accurate OTC valuation (forming part of the NAV) for a large number of funds. The Officer is also responsible for team development, staff management and enhancing client satisfaction.
This position offers the successful candidate the opportunity to demonstrate leadership, communication and technical expertise. The Individual will be responsible for implementing company policy, overseeing client deliverables and contributing to the development of the team and the organisation.
Job Duties and Responsibilities
- Take responsibility for the quality of service to assigned clients
- Perform and/or monitor quality and internal controls for all team deliverables
- Plan and manage the daily processes and the effective utilisation of resources with the support of the AVP/VP
- Identify issues and problems in service delivery and carry out necessary corrective action, keeping team and AVP/VP informed of issue. Record the issue in an issues log and track progress
- Ensure that Key Performance Indicators are produced and dispatched as required
- Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures
- Monitor errors, complaints and potential breaches. Record as appropriate.
- Manage absences, time keeping and holiday/cover arrangements within the teams
- Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests
- Participate in the development, testing and implementation of new systems and products
- Lead / participate in the onboarding of new business
- Co-ordinate team engagement in external and internal audit review processes
- Assist with planning and management of all relevant project work
- Lead and motivate staff, particularly direct reports
- Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures
- Co-ordinate and implement training and development activities for individuals and the team
- Provide coaching, guidance and support to staff on technical, professional and client issues
- Agree goals, monitor and appraise the performance of team – providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines
- Assist with recruitment of new staff
- Act as focal point for contacts and meetings with other departments and external contacts
- Conduct regular and structured team meetings ensuring action points are followed up
- Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison.
Leadership and Management
- Lead and motivate staff, particularly direct report.
- Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.
- Co-ordinate and implement training and development activities for the Senior Associates within your charge.
- Provide coaching, guidance and support to Senior Associates on technical, professional and client issues.
- Agree goals for Senior Associates team annually and keep up to date on the PPR system during the year.
- Monitor and appraise the performance of Senior Associates - providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines.
- Manage resources take responsibility for the recruitment of new staff.
Management of Client Delivery
- Take responsibility for the quality of client service contracted deliverables to assigned client(s)
- Attend weekly pipeline client service calls and plan accordingly for confirmed projects. Act as primary liaison for Derivative COE.
- Continually review the Operating Environment implement improvements where necessary - be knowledgeable of both Standard Client Operating Procedures and the daily processes controls associated with such, ensuring accuracy of procedures and adherence of same within the fund group;
- Where client initiatives involve the need to amend the current process, liaise with the appropriate subject experts to ensure full understanding of current Vs future state and potential gaps/business impacts that may require project support.
- Identify issues and problems with client delivery and carry out necessary corrective action, keeping AVP/VP and CRM informed of issue. Record the issue in an offline issues log and track progress (action plan).
Manage Relationships
- Maintain close contact with the team Senior Associates, AVP/VP, briefing him/her on all issues and problems both actual and potential.
Communication
- Run frequent meeting with team which specifically focuses on client initiatives, team training etc ensuring any action points are followed up.
- Establish and maintain good working relationships with clients (Internal External), third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison.
- Ensure effective logging and resolution of enquiries and liaise with appropri
ate parties to resolve/ escalate queries / problems within agreed timescales.
Qualifications
- Primary Degree or a Professional or Accounting qualification or equivalent.
- Significant experience working in the provision of fund administration services
- Prior fund accounting experience in a Management role ideally dealing with OTC products will be a plus
Core Competencies
- Exercise sound judgment
- Leverage knowledge and technology to ensure optimal results
- Drive execution of all client and business related tasks
- Provide outstanding service to clients - internally externally
- Communicate effectively at all levels within the organisation
- Display organisational insight influence
- Foster collaboration team work
- Develop talent
Disposition
- Self-motivated
- Enthusiastic
- Leader / Motivator
- Trustworthy
- Self-reliant
- Flexible
- Personable
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