Desktop & Application Specialist Job in Washington 20024, District Of Columbia Us
Responsibilities:
PC Installation and Maintenance
· Install, configure, and maintain Intel based desktop and laptop hardware
· Manage spare hardware pool and inventory documentation
· Maintain Windows operating system patch levels and hot-fixes
· Troubleshoot and repair general hardware and operating system problems (Tier 1 Support)
· Primary point of contact to PC hardware vendors and service companies
Software Installation and Maintenance
· Install, configure, and maintain BIO standard software application suite
· Maintain software license inventory for compliance
· Troubleshoot and diagnose general software problems and issues
· Primary point of contact for PC based software and Open License programs
Miscellaneous
· Manage “check-in/out” of spare and borrowed hardware such as LCD displays
· Assist BIO staff with AV equipment in conference rooms
· Documentation and inventory management for network hardware
· Maintain service agreements for all printers and PC hardware
· Participate in an on-call rotation for IT support group
· Technology support for external BIO events and conferences when needed
Requirements:
- Current knowledge of mainstream PC applications and desktop operating systems
- Skills should include operating system installations, hardware installation and troubleshooting, application installation, inventory management
- Must be proficient in Windows XP Professional, and Windows Desktop Security
- Familiar with various types of current hardware and business software
- Proficient in Microsoft Office Professional and able to instruct employees in it’s use
- Good oral and written communication skills
- Initiative for learning new and mastering existing technologies
Candidate must possess the following education, certifications, and work experience:
- Associate’s Degree preferred, High School Diploma required
- TIA A+ or equivalent certification or work experience
We offer a competitive, employer-paid benefits package. Send resume, cover letter, and salary requirements to: HR - BIO, 1201 Maryland Avenue, S.W. Suite 900, Washington D.C. 20024 or email to hr@bio.org . Please no phone calls. Resumes without salary requirements will not be considered.