Desktop Support Administrator recruitment
POSITION DESCRIPTION:
The Desktop Support Administrator is an internal customer service and support role responsible for coordinating and providing support for desktop/ laptop, printer, and telecom systems. This role is part of a regional support team; and is primarily focused on supporting employees based in locationSingapore, however you will also be required to provide remote support to employees physically located in the Asia Pacific Region.
ORGANIZATIONAL RELATIONS:
This position reports to Regional IT Manager and is a key position within the Operations Support (OS) group which is responsible for providing infrastructure technical support Citco business groups.
This position will have interation with internal IT resource groups , the local business as well as external support organizations and vendors
PRINCIPAL ACCOUNTABILITIES:
- Deployment and administration of Personal Computers (laptops and desktops) and printing devices.
- Configuration and basis support of Blackberry devices.
- Provide day to day technical and user support for personal computers and printers.
- Basic administration of the telephone system (e.g. Move, Add, Changes to telephone extensions)
- Moving of personal computer equipment to facilitate internal office desk moves.
- Provide the necessary local “hands and eyes” support for 2nd and 3rd level technical support teams to aid with project execution and Incidnet, Request and Problem Management.
- Local Backup Tape Management.
- Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
- Submit Knowledge Base articales and update technical and support documentation.
- Monitor ticketing queues and comply with quality guidelines when managing incidents.
- Work with the IT manager to continuously look for ways to improve the overall efficiency and capability of IT systems and infrastructure, and potentially reduce the total cost of ownership for IT operations.
- Assist the IT manager in planning , reporting and local audits.
- Work shifts and provide out of office (on-call) support from time to time.
- Act as a local liaison between local/regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc.) helping to ensure successful implementation and knowledge transfer/handover of new technologies.
EDUCATION, EXPERIENCE SKILLS:
The successful applicant will possess the following requirements:
- 2 years providing technical support to end users with computers running Windows XP / Windows 7 .
- Proactive, enthusiastic and ambitious
- Good team worker
- Excellent problem solving skills
- Excellent customer service skills
- Excellent verbal and written communication skills.
- Ability to lift 75lbs
WHAT WE OFFER:
We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, Citco is proud to offer our employees competitive compensation, vacation and health insurance benefits.