Desktop Support Analyst recruitment
Company
Western Union Business Solutions is a division of The Western Union Company, a NYSE-traded, Fortune 500 Company. We enable companies of all sizes to send and receive cross-border payments and manage foreign exchange. With deep expertise in moving funds around the globe, access to over 140 currencies, and a global financial network spanning more than 200 countries and territories, we help companies spend less time managing international financial transactions and more time growing their businesses.
Role
The primary purpose of this role is to ensure the delivery of proactive and reactive IT support services, work requests and projects on the desktop environment to agreed Service Level Agreement's, and assist in the development and implementation of the desktop strategy.
Key Responsibilities:
- Delivery of support and proactive maintenance work, resolving incidents with defined Service Level Agreements and delivering enhancements to agreed times and costs
- Maintain technology standards and ensure proper procedures and policy is adhered to
- Contribute to the development and delivery of IT including actively identifying ways to improve the service we provide
- Participate in on-call rota activities and out of hours support when required
Qualifications, Skills Knowledge
The ideal candidate will be able to demonstrate at least 2 years experience in a customer facing IT support role, with broad knowledge in: Microsoft Operating Systems including Windows XP and Windows 7, Microsoft Office Suites including Office XP, 2003 and 2010, Microsoft System Centre Configuration Manager, Remote access technologies such as Juniper Secure Access, and IP Networking (DNS, DHCP and associated technologies).
Why Join Us? Simple:
Be INSPIRED
DRIVEN to perform
Be RESPONSIBLE for outcomes
Get CONNECTED
Become a GAME-CHANGER
To apply for this role, please visit http://corporate.westernunion.com/careers_search_asia_southpacific.html
Please note, all applications must be received through our website – applications sent direct will be asked to apply via the website to be considered for this role.