Desktop Support Engineer – Global Bank recruitment
Responsibilities:
• To provide desk side support on a variety of software products, particularly Microsoft Windows XP professional, Microsoft Office Professional suite
• To offer desk side support on hardware including Blackberries, Virtual desktops, Printers, Faxes, PCs, Monitors Headsets etc for staff at all levels
• To respond to help desk generated tickets within defined timescales
• To escalate unresolved or significant impact problems, whilst maintaining overall responsibility for the problem or activity
• To gain an understanding of and subsequently support a variety of in-house applications
• To provide users at all levels with advice and guidance as required, in accordance with company standards
• To build and install PCs as required, ranging from a single new user, to supplying machines for larger projects
• Be willing to provide assistance with any other elements of IT support when required
• Assist the team with project delivery tasks as and when the need arises
• Provide VIP support when necessary
Requirements:
• Bachelor Degree in Computer Science
• Min. 3 years support experience in trading room environment
• Familiar with Windows XP/Vista/7, Microsoft Office Suites, Windows Server 2003+ and Active Directory
• Experience in supporting voice related systems including PABX, dealerboard and voice logger
• Experience in supporting market data services including Bloomberg, Reuters and ET*Net is an advantage
• Strong customer service skills
• Good communication skills
• Fluent English
To apply, please send your CV to anson@aptitudeasia.com