Desktop Support Engineer recruitment
Our client is a leading Technology Consulting organization with a presence in Asia and specializes in providing technology services to its clients. As a result of the rapid expansion over the last few years, they are currently looking for Desktop Support Specialist to provide and maintain all internal and external IT services. This role will see you report to the IT Manager, and you will take full responsibility and take ownership by providing a 'one stop solution' to clients' needs in all areas related to desktop support.
Responsibilities:
- To provide 1st and 2nd Level IT support
- Be responsible for handling internal and external technical support requests for numerous products and applications.
- Answer queries from clients through voice and email
- Provide solutions and general monitoring incidents
- Acquiring all required information for resolving incidents and/or completing a request
- Assist workstation installation and software deployment
- Provide IT hardware inventory support maintaining software license/hardware and inventory list
Prerequisite:
- At least 2 years of PC desktop support experience, familiar with Windows, Microsoft support, common PC software and peripheral support i.e.) printer support, physical hardware troubleshooting and repair.
- Outgoing, comfortable with speaking and writing English, Cantonese advantageous
- Customer focused attitude and dedicated to problem resolution
- Helpdesk experience and can work independently with initiative
- Client relationship skills are essential - prompt, polite, concise in dealing with clients even in difficult situations.
- Must be able to work as part of a team and, be flexible and support colleagues as required.
For interested candidates, please send your application by clicking the "Apply" button or send your CV to info@stpsearch.com quoting reference number STPPT-J#379.For a complete list of our current IT opportunities, please visit www.stpsearch.com